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International Orders ...

Neetikas Couture specialises in creating bespoke outfits for International clients based all over the world. We offer our clients a personalised service with the aim of understanding their every need. It is this attention to detail that ensures that each outfit we create is unique.

 

Over the past 4 years, we've had a strong presence in the international markets having designed dresses for clients from across the world including India, Canada , USA, Spain, Dubai and Nigeria.

 

Overseas Client Order Process ( requires a minimum of 6 weeks )

 

  • On receiving enquires through email, phone, facebook, twitter or other social media sites, we respond with further information, including price, about the preferred outfit/outfits, together with clear instructions on the ordering process.

  • If the client is interested, we follow up with a phone consultation and discuss any preferences and requirements.

  • On placing an order via phone/e-mail a 50% deposit is requested through direct bank transfer or Paypal.

  • Clients are then e-mailed a measurement form, together with clear instructions on how to take their correct measurements.

  • On receiving back the completed measurement form, a sketch of the chosen outfit (with the appropriate requested changes) is emailed to the client.

  • Three weeks later, a swatch of the fabric is mailed to the client for approval of the fabric colour and embroidery.  

  • On approval of the sample, work on the outfit is started.

  • Pictures of the completed outfit are e-mailed to the client prior to dispatch.

  • The outstanding balance, together with courier costs (based upon actual costs quoted by DHL or similar ), is requested two weeks before the expected delivery date.

  • On clearance of the final payment, the outfit is sent out to the client.

 

International Returns Policy

 

  • We will only accept goods back if they are damaged in transit or there has been a manufacturing error.

  • For all international returns, you must contact us within two business days of receiving your package – please e-mail us at neetikahora@outlook.com or call us at 0044-7732017624.

  • All returns require a Returns Authorization Number (RAN) – this will be provided to you when you get in touch with us. When returning any item, please clearly write the RAN on the outside of the package – any item returned without a visible RAN on the packaging will not be accepted.

  • All items returned as faulty will be inspected and any items deemed not to be faulty and in a wearable condition will not be accepted as faulty.

  • All refunds will be issued only after the goods have been received from the client.

  • Please note that the colours of garments can differ from how they are posted on the website due to variations in computer monitors. In addition, please be aware that slight colour variations may occur due to variations in dye lots and this will not be treated as a manufacturing fault. However, we do guarantee that the garments will be made from the same colour fabric as shown in your swatch sample.

  • Due to the nature of the fabrics, there may be slight differences in patterns from those shown on our website and this will not constitute a manufacturing error. However, we do guarantee that the garments will be made from the same fabric as shown in your swatch sample.

  • For our international clients we provide a guide on how to take measurements – garments are then manufactured according to the measurements provided by the client. If the outfit has correctly been made to the measurements provided, but is subsequently the “wrong size” or does not fit, this does not constitute a manufacturing error.